What practices usually want to know before getting started.
Service scope, technology, privacy, pricing and onboarding—explained clearly.
Clear answers before we begin.
What services does HeavenFlow provide?
Medical billing, A/R recovery, credentialing and re-credentialing, EDI/ERA/EFT setup, and virtual assistant support using live agents, AI-assisted workflows, or a hybrid model.
Can we use only one service?
Yes. Each service can stand alone or connect into a coordinated workflow. Scope is based on your current needs.
Do you work with our existing EHR or billing platform?
Our approach is software-flexible. We review your existing systems during discovery and design the workflow around them whenever practical.
Which specialties do you support?
We support a broad range of primary care, medical, surgical and procedural specialties, as well as DME and NEMT providers.
Do you collect patient payments directly?
Patient-statement preparation and related administrative support may be included in scope, but direct payment collection must be specifically agreed and configured.
How does the virtual assistant service work?
Support can be provided by a live agent, an AI-assisted workflow, or a combination. Tasks, escalation rules and hours are agreed before launch.
Can we send patient information through the website form?
No. The public form is for business inquiries only. Do not submit patient names, insurance details, clinical records or other protected health information.
How is pricing determined?
Pricing is customized around service scope, transaction or claim volume, staffing requirements, complexity and reporting needs.
How do we get started?
Request a consultation. We will review your current workflow, priorities, systems and implementation requirements before proposing a scope.